FAQ

Find answers to our most common questions below

Shipping

Shipping is FREE for all orders over $50. Shipping time depends on the standard or expedited option you pick. We ship via USPS, FEDEX, & UPS only. Tracking will be sent once orders are completed and labeled. Please note, once your order has been shipped it is not Jay-Lou's Creations responsibility to replace if lost, or stolen. A claim can be filed with your local USPS or UPS in regards to package.

Processing

Processing on NON-RUSH ORDERS is 7-14 BUSINESS days. Each order is customized & this takes time due to me being the only operator. For a fee, orders can be rushed no more than 3-4 business days. I do not complete any orders on WEEKENDS, MONDAYS, OR HOLIDAYS. PLEASE DO NOT SEND MULTIPLE MESSAGES IN REGARDS TO YOUR ORDER. I am the only designer and this slows the process down. During the processing phase you will be updated as needed for editing and draft purposes only. If you do not received a tracking email confirmation your order is still processing. For all other inquiries please allow 24-48 hours for a response.

AfterPay

Our most EXCITING FEATURE!!! This payment option allows you to purchase all your branding needs now, receive them, and pay off the balance in 4 payments. How awesome is that!? No more having to wait until payday, or save up to get your branding bundle. BUY NOW, PAY LATER with AfterPay!

Branding

Branding is the single most important step in owning a successful business. This is how you draw those customers/clients in. You brand is your business's identity. How you market your brand will speak a lot for how you handle business. It gives that first impression & if dine correctly a lasting one.

Branding consist of a LOGO, MOTTO, COLOR SCHEME, PURPOSE, TARGET AUDIENCE, TRADEMARKING, PROMO PRODUCTS, & SO MUCH MORE! We offer ALL OF THE ABOVE!!! So let us help you ROCK YOUR BRAND!